February 8, 2012 (Bath, NY)… This Saturday, February 11, 2012 is National 2-1-1 Day, and 2-1-1 HELPLINE, the information and referral service of the Institute for Human Services, will celebrate its fourth anniversary operating under the 2-1-1 banner and its 28th year of operation. 2-1-1 is the national number set aside for community information and referral.
“On February 11th, we want to remind people there is a number they can call to give or to get help in the Southern Tier,” said Patrick Rogers, Executive Director of the Institute for Human Services. “While 2-1-1 receives 100 - 200 calls each day, we know there are still people who need help and don’t know where to turn. By calling 2-1-1, people are able to find help or give help easier than before.”
2-1-1 HELPLINE is the region’s one-stop service for vital information. Each day, the staff works to connect each caller to the critical health and human services they need. On January 30, 2012, 2-1-1 HELPLINE logged its highest volume of calls with 408 calls in one day, many of which were to learn about and schedule appointments for the VITA tax clinics.
Callers to 2-1-1 HELPLINE can access information about basic human needs, eligibility for services, transportation assistance, and access to seasonal clinics. Callers looking to give back to their community can also access a database of volunteer opportunities from staff members in touch with organizations throughout the region.
“There is no ‘typical’ day for callers’ needs,” reports 2-1-1 HELPLINE director Carol Wood, “We have to be prepared with information about the incredible range of services that are available, as well as the causes that need volunteers.”
About 2-1-1 HELPLINE
2-1-1 HELPLINE is a free and confidential information and referral service that connects individuals with programs, services and volunteer opportunities in our community. Callers speak directly with a real person 24 hours/day, 7 days/week, with translation services available as well. For more information dial 2-1-1 or visit 211helpline.org. 2-1-1 HELPLINE is a service of The Institute for Human Services. It is supported by Steuben and Chemung County Departments of Social Services, the United Way of the Southern Tier, Allegany County United Way, Community Foundation of Elmira-Corning and the Finger Lakes, NYS Department of Transportation, NYS Office of Children & Family Services, and IHS member agencies.
About The Institute for Human Services
The Institute for Human Services is a non-profit management support organization founded in 1984. The Institute provides management support, information and referral, organizational development, research and technology services to planners, funders and providers serving the Southern Tier of New York State. For more information visit www.ihsnet.org.
Contact: Anna Brennan-Curry
(607)776-9467 ext. 217, email@example.com