At IHStech we are always looking for ways to save our clients’ money. One of those ways has always been through the use of Remote Support Software. Unlike most computer support services, we first try to solve the problem over the phone using the tools that we have. Using this model, IHStech was able to save a Buffalo-area agency over $1000 when they were hit with severe flooding last spring. We aided them in replacing two computers without ever leaving the office. In August, when they moved to a new location, we guided them through the process of hooking up their computers and network devices over the phone. Once internet connectivity was established, we were able to log in and confirm that all computers were running properly. Remote support, in our case, includes both phone conversations with our clients and logging into their computer from our offices using LogMeIn.
Many believe LogMeIn is expensive software that we use to log in to our clients computers, but LogMeIn has a free version. This free version allows you as a user to remotely log in to any computer that you have added to your account. Once in, you have full control of the mouse and keyboard of that remote computer. This gives IHStech the capability to simply solve problems a user may be having without talking them through all the tedious steps. At IHStech we also use a paid service called LogMeIn Central, which allows us to manage all of our clients from one location, send out links for deployment of the LogMeIn software, and manage users to individual computers allowing a user to log in to their office computer from home.
For more information on IHStech services, please visit the IHStech page.