The Institute
The Institute for Human Services is a non-profit management support organization founded in 1984. The Institute provides management support, information and referral, organizational development, research and technology services to planners, funders and providers serving the Southern Tier of New York State.
Our Mission
To improve the quality of life in the Southern Tier by increasing our member agencies capacities for success.
Vision
The Institute for Human Services will serve as a model for excellence in nonprofit management and will be recognized by planners, funders and providers as the first point of contact for nonprofit management solutions in the Southern Tier.
Communication:
Provide comprehensive information and referral to the general public and the human service and public sectors, facilitate inter-agency communication and represent the nonprofit sector in the community.
Collaboration:
Organize and administer collaborative efforts between the Nonprofit, Public, Education and Business sectors and enable the most effective utilization of resources to address regional needs through interagency strategic alliances, integration of services and reduced duplication in efforts.
Capacity Building:
Provide leadership, vision and value-added management support, education, technology and development services that increase our member agencies’ ability to fulfill their customers’ requirements.
Principles
The Institute will provide leadership and vision in the regional nonprofit sector by continuously monitoring and researching management issues and trends in the local, state and national nonprofit environment, identifying regional needs, assets and opportunities, and communicating relevant information to member agencies on a timely basis.
The Institute will provide the most effective administration of services through the development, implementation and evaluation of sound strategic, operating, fiscal and technology plans, the effective utilization of the skills and resources of highly qualified management and support staff and a continuous focus on improving organizational performance.
The Institute will maintain neutrality and provide all services with impartiality and integrity in order to bring together member organizations and assist them to function as a comprehensive and coordinated network of Planners, Funders and Providers.
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Institute for Human Services
Patrick J. Rogers, Ed.M., M.B.A.
Executive Director
Valerie Holland
Executive Assistant
Bill Caudill, M.A.
Director of Research and Resource Development
Carol Wood, M.P.S, M.B.A.
Director, 2-1-1 Helpline
Michael Mann, M.P.A.
Program Director, AmeriCorps Kids First
Sean McKinley, B.tech
IHStech Network Administrator, Web Administrator
Allison Payne
Program Coordinator, Steuben Coordinated Transportation
Polly Fay
Information & Referral Specialist; ACKF Assistant
Shannon Carey
2-1-1 Information & Referral Specialist
Shannon Seeley
Case Manager
Marion Levandowski
Steuben Coordinated Transportation Sr. Aide
Steuben Rural Health Network
Kelli Mannon, B.S.
Director, Steuben Rural Health Network
Kevin Williams, M.A.
SRHN Director of Project Planning and Resource Development
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2-1-1 
IHStech
AmeriCorps
Transportation
Resource Development
Healthy Families Steuben
SteubenRHN.org
