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ORGANIZATION: The Institute for Human Services, Inc.
50 Liberty Street
Bath, NY 14810
REPORTS TO: Director, 2-1-1 HELPLINE Director
POSITION: Community Information & Resource Specialist
Summary of Duties: This is a full-time position for the Institute for Human Services, Inc. (IHS), a nonprofit capacity building organization located in Bath, NY. The Community I & R Specialist is responsible for providing information and referrals to individuals wanting to connect to services, after an assessment by telephone or text message to determine the type of need(s). The position also requires scheduling appointments for health insurance and other services. The position assists in identifying new or updated resources to ensure the accuracy and integrity of the 2-1-1 HELPLINE resource database. 2-1-1 HELPLINE handles calls, text messages, web chats, appointments, and resources using various software products. The position may also cross-train in other departments at the Institute.
Major Duties and Responsibilities:
Knowledge/Skills/Abilities: The position requires strong interpersonal skills and positive attitude, ability to work collaboratively as a member of a team, follow specific protocols and procedures, problem-solve, multi-task, confidentially handle crisis situations, and identify community needs and resources as they relate to human services program and services. Knowledge of computer systems, internet and software applications, including Microsoft Word and Excel are essential to this position.
Qualifications: Associate’s degree in human services, business administration, communications or a related field or other equivalent experience transferable to this position required; bachelor’s degree preferred. A minimum of two years prior experience working in information and referral, human service, social work, communications, customer service or related field.
Special Requirements: Work Schedule will vary between 8:00 am to 5:00 pm Monday through Friday, 37.5 hours per week. The position also requires an on-call shift rotation.
To Apply: Please submit a cover letter and resume to firstname.lastname@example.org by September 22, 2017.