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Subsidy Case Manager – Pro Action’s Child Care Aware® of Steuben and Schuyler department is seeking a solution-focused team player to process parent applications for child care subsidies. The Subsidy Case Manager is responsible for the oversight of their assigned caseload and performing all required tasks within established timeframes.
Duties of the position include, but are not limited to: handling technical assistance calls from parents and child care providers regarding child care subsidy arrangements; mailing of notices, authorizations and other documentation within regulated timeframes; maintaining accurate case notes and records of transactions in parent files; understanding and following all child care regulations and local subsidy policies; providing support to resolve conflicts between subsidy authorizations and actual attendance patterns.
The Subsidy Case Manager must have outstanding customer service and listening skills and be able to accurately enter data and generate multiple reports on time, maintaining the integrity of the Child Care Time and Attendance system data. Will have excellent telephone communication skills and will effectively empower and advocate for customers.
The successful applicant must possess a working vehicle and valid driver’s license meeting agency requirements. A bachelor’s degree is preferred, but a combination of an associate degree and relevant experience may be considered.
Please apply by December 18th, 2018 by submitting a letter of interest, resume and completed employment application to: Human Resources, Pro Action of Steuben and Yates, Inc. 117 E. Steuben St. Bath, NY 14810 or email to: