DV Shelter Advocate/Coordinator

Wednesday, April 17, 2019

Arbor Housing and Development is currently seeking FT Shelter Advocate /Coordinator to assist the DV-NET Shelter Director with administrative duties.  They will work closely with the Director and All staff to ensure effective delivery of DV–Net Shelter services. This position will also work directly with DV Clients providing guidance on an individual basis to discuss challenges and set goals to overcome barriers in their journey for independence and a life free of threats and abuse.

DV Shelter Advocate/ Coordinator will assume the responsibility of (including but not limited to):

Coordinator Duties:

  • Identify scheduling/staffing needs for DV/NET Shelter and develop monthly schedule to ensure adequate coverage at a level that will allow for delivery of quality shelter services;

  • Assist and support the DV–NET Shelter Director with administrative duties including but not limited to staff timesheets, and PTO (Paid-time off) request;

  • Assist the DV-NET Shelter Director in program development and improvement(s) along with the implementation when applicable;

  • Work in coordinated effort with DV-NET Director to ensure delivery of quality shelter services within funding constraints;

  • Onboard new shelter staff to job responsibilities and expectations, and provide and/or delegate training process in program  and agency policies, procedures and protocols;

  • Ability to provide guidance and direction to shelter staff with respect to resolving programmatic, client, staff issues and crisis support;

  • Oversee all shelter staff job performance and compliance with job responsibilities, including
    the delivery of individualized case management; provide pertinent feedback to staff, and communicate with DV-NET Shelter Director topics of concern;

  • Coordinate house meetings with clients;

  • In joint effort with ALL shelter staff ensure the shelter remains in a state of good repair, control agency vehicle maintenance schedule and arrange appointments for oil change, inspection and re-new registration when required;

  • Ensure office equipment, i.e. copiers, printers, computers are operational and office supplies are ordered;

  • Lead ALL shelter staff in preparation for scheduled and unscheduled house and safety inspections and re-certification audits. 

  • Facilitate and/or co-facilitate the presentation of educational materials with regard to DV/Net Shelter awareness, prevention and resources available to stop the violence and break the cycle;

  • Work with clients to complete reporting surveys in respect to interagency response to DV and communicate findings at DART (Domestic Abuse Response Team) and/or other review team meetings;

  • Timely completion of paperwork, approval of electronic invoices and submission of reports.

Shelter Advocate Duties:

  • Conduct client admissions and discharges, in keeping with agency and DV program protocol; complete all necessary forms and documentation associated with these processes;

  • Upon admission, begin discharge planning by establishing clients’ desired housing level and current level of function ability;

  • Interact with various authorities and professionals on behalf of the client, all in accordance with HIPAA guidelines and agency;

  • Make available a full range of services to include: transportation, 24 hr. crisis outreach services, case management, service linkages, apartment searches, set-up and household moves, client advocacy, landlord negotiations, support groups;

  • Meet regularly with clients on an individual basis to discuss the their challenges and work toward overcoming barriers;

  • Maintain complete, accurate and confidential client records and statistical data of service(s) provided;

  • Communicate safety and security protocol of the shelter with all clients and staff;

  • Serve as a positive role model for the client; interacting at all times in a positive, productive, professional manner with successful and obtainable outcomes as the driving force;

  • Educate on the dynamics of domestic violence, the patterns of abuse and the means to break free from an abusive situation;

  • Assist with the creation and facilitation of relevant topic materials for weekly support groups;

  • Assist with child care responsibilities for the children of in-shelter clients when necessary;

  • Coordinate and implement age appropriate recreational activities for the children of in-shelter clients;

  • Maintain a safe and clean recreational area/program for the children of in-shelter clients;

  • In coordinated effort with ALL shelter staff ensure cleanliness of residence, this will include but not limited to: ALL common areas, kitchen, bathrooms, small and large appliance, children’s play room, exterior playground, landscape and walk ways;

  • Coordinate receipt of shelter donations, maintain order of items in a manner that ensure immediate availability to clients when needed;

Shelter Advocate Duties – Contd.:

Provide follow-up services to nonresidential families in relationship to domestic abuse; assure smooth linkage to service providers;

Establish and maintain a working relationship with service providers to assure basic needs of clients are met;

Act as a liaison between clients, the intervention system and interagency review groups;

Communicate to clients all safety/security procedures and assist with fire drills and safety inspections as assigned.


  • Associates Degree in Human Services and 2 years’ experience working with individuals of domestic violence and intimate partner violence;

  • Domestic Violence training per program regulations required within 30 days of hire, Topics to include 1.) The dynamics of family violence; 2.) Child abuse reporting requirements; 3.) Confidentiality issues; 4.) Legal remedies; and 5.) Community resources and services. 

  • One (1) year supervisory experience;

  • Proven ability to thrive in an independent, self-guided manner;

  • Ability to practice poise, tact and diplomacy in all interactions, verbal and/or written;

  • Working knowledge of basic computer software, Microsoft Word, Excel and Outlook

  • Valid driver's license, acceptable driving record.

Compensation commensurate with education and experience

All overnight hours worked are paid at an additional $1.00 per hour.

Employee Benefits:

  • Paid Vacation, Sick, Personal and Holidays

  • Health, Dental and Vision insurance, Health Savings Account(agency funded when enrolled in group health coverage)

  • Life, ADD and LTD

  • 401 (k) employer contribution

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