2-1-1 HELPLINE

Help Starts With 2-1-1

2-1-1 HELPLINE

Toll-free     Confidential

Dial 2-1-1 or 1-800-346-2211   www.211helpline.org 

...connecting people with services in Steuben, Chemung, Allegany, Schuyler & Yates Counties…

2-1-1 HELPLINE is... a free and confidential information and referral service that connects individuals with resources in their community.  2-1-1 Helpline has directed those in need to hundreds of local human service agencies, plus many more agencies serving this region and to over 100 self-help and support groups.  Callers speak directly with our information and referral specialists and gain access to comprehensive information and referral services 24 hours/day, 7 days/week.

The Institute for Human Services has provided HELPLINE Information and Referral services since 1984.  HELPLINE is now 2-1-1 HELPLINE, accessible by dialing 2-1-1 or 1-800-346-2211.  We are a member of the 12-county 2-1-1 Finger Lakes Collaborative.

2-1-1 HELPLINE provides information and referral on a comprehensive range of services, including…

• Alcohol/Substance Abuse
• Clothing/Food/Personal Goods
• Counseling/Crisis Services
• Environmental & Education Programs
• Family Life/Parenting
• Financial Counseling & Foreclosure Assistance
• Health/Wellness
• Legal/Dispute Resolution
• Prescription Expense Assistance
• Seniors Services and Supports
• Shelter and Housing
• Services for Small Businesses
• Support Groups
• Transportation Options
• Volunteer Opportunities
• Youth Services and Supports

2-1-1 HELPLINE is used by…

• The general public, individuals, family and friends
• Human service agencies, professionals, staff  and volunteers
• Government, social services, community agencies and staff
• School districts, education and counseling professionals and students
• Employers, supervisors, corporations and small businesses
• Faith communities, civic groups and others serving the public interests

2-1-1 HELPLINEis provided by The Institute for Human Services, improving access to services in the Southern Tier through …

• 2-1-1 HELPLINE toll-free telephone access
• Searchable database, Teen Helpline and volunteer resources at www.211helpline.org
• Comprehensive human service directories for Steuben, Allegany, Chemung, Schuyler and Yates Counties, with 100% annual updates
• Provider Online and e-newsletters; news & resources for the nonprofit community
• Toll-free call center & contact management services
• 2-1-1 HELPLINE reports/analysis for needs assessments and agency planning
• Steuben Rural Health Network
• Steuben Mobility Program Management & Coordinated Transportation Volunteers
• Child Health Plus/Family Health Plus referral
• Interagency collaboration/integrated planning
• Annual conference & training opportunities
• Nonprofit support website: www.ihsnet.org