2-1-1 Helpline
“On the whole, however, there is no match for 2-1-1 when it comes to providing information and access to human services for people in need. Its one-on-one, interactive human communication is indispensable for helping those who aren’t sure where to turn, what name to attach to their need, or what programs might be available. Because it allows users to describe their concerns in their own words, 2-1-1 is also more able to develop a holistic understanding of callers’ needs in all of their complexity, and, where necessary, to suggest creative alternatives when no programs are available.”
2-1-1 and 5-1-1 Human Services Transportation, December 2004, Volpe National Transportation Centers
...connecting people with services in Steuben, Chemung, Allegany Schuyler & Yates Counties…
2-1-1 Helpline is... a free and confidential information and referral service that provides easy access to current information about human services available in the Southern Tier of NYS. Helpline provides comprehensive information and referral services; Monday-Friday, 8:30 a.m. - 5:00 p.m. and crisis referral 24 hrs/day, 7 days/week.
2-1-1 Helpline is used by...
- Individuals, family and friends
- Human service agency professionals, staff and volunteers
- Political leaders & their staff, finding help for their constituents
- Employers, HR departments & supervisors from large & small businesses
- Faith communities & civic groups
- Educators, counseling professionals & students
Visit the 2-1-1 Helpline Find Help Give Help site: www.211helpline.org.
