2-1-1 Helpline: About Us
Helpline is used by…
- The general public, individuals, family and friends
- Human service agencies, professionals, staff and volunteers
- Government, social services, community agencies and staff
- School districts, education and counseling professionals and students
- Employers, supervisors, corporations and small businesses
- Faith communities, civic groups and others serving the public interests
2-1-1 Helpline is an integration of services for communication in the Southern Tier…
- 2-1-1 Helpline toll-free telephone access, online chat
- Comprehensive Human Service Directories for Steuben, Chemung, Allegany, Schuyler & Yates Counties
- www.211helpline.org searchable database
- Comprehensive five-county Human Services database with 100% contact annual updates, off-site servers/backup and efficient data collection tools
- Give Help program & online matching service supporting volunteerism in the Southern Tier
- Provider Online news about nonprofits and human service programs
- Nonprofit management support tools: www.ihsnet.org
- Contact center services, appointment scheduling (CA$H, CHP/FHP)
- Steuben County Mobility Management & Transportation Accessibility
- Interagency meetings and committees
People learn about2-1-1 Helpline through… their contacts with human service agencies, their families & friends and because we offer community presentations and printed materials. When faced with difficult situations, those unfamiliar with the resources available will contact a well-known agency, such as the Department of Social Services, Red Cross, United Way, or their faith community. IHS regularly provides information and 2-1-1 Helpline materials to these “First Points of Contact,” as well as all other human service agencies, school districts, and police departments. These organizations are then able to direct the caller to 2-1-1 Helpline. 2-1-1 is used across the country in order to increase awareness of and access to community-based services.
Support for 2-1-1 Helpline is provided by… the Steuben and Chemung County Departments of Social Services, United Way of the Southern Tier, Allegany County United Way and the NYS Office of Children and Family Services.
