The Institute for Human Services, Inc. is pleased to announce
Fundamentals of Continual Improvement
Converting Knowledge into Action for Improvement
A two-day complimentary workshop on the fundamentals of health care and human services quality improvement sponsored by the Community Health Foundation of Western & Central New York
Day 1: Thursday, October 25th from 9am – 4:30 pm
Day 2: Friday, October 26th from 9am – 3pm
Location: Hilton Garden Inn, Horseheads, NY
Registration Deadline: September 24, 2012
Designed and delivered by Jane Taylor Ed.D., Improvement Advisor and Learning Designer, and Sue Butts Dion, Improvement Advisor, this two-day workshop will engage participants in improvement using problem based and action learning. The aim of the workshop is to build improvement capacity and practical know-how for “improvers” whether they work in the human service or healthcare sector.
The workshop will cover the Robust Model for Improvement (API, 1996) and practical applications. Participants will learn how to construct an aim or purpose statement and then scale an improvement project for results. They will develop capacity in how to measure results to understand whether and how much improvement they achieve and, finally, how to design, conduct and evaluate changes.
This workshop will be grounded in Deming’s System of Profound Knowledge so that participants understand the intellectual and pragmatic science that underlies improvement work.
Action and Problem-based Learning
Participants will bring a quality improvement problem from their worksite to the workshop – something they want to improve. Participants will then apply all workshop content to their problem. During the workshop, participants will be able to write an aim statement, establish a measurement set to gauge improvement, and conduct Plan-Do-Study-Act (PDSA) cycles for learning and improvement. They will learn to understand variation, graph run charts and use rules of probability to evaluate improvement.
Workshop Agenda – Day 1: Learning the System of Profound Knowledge and how to apply it using the Model for Improvement (API, 1996)
Day 1 will address three questions with participant application of each question:
Question 1: What do we want to accomplish? This requires developing an aim statement. Participants will engage in action learning and write an aim statement for their project that says what they want to accomplish, by when, for whom and includes concrete and measurable goals.
Question 2: How will we know a change is an improvement? Participants will understand how to craft a family of measures to learn from, including outcome, process and balancing measures. They will create a set of measures for their improvement project.
Question 3: What changes do we need to make to bring about improvement? This includes finding evidence, best practice, generating ideas for change, and how to organize ideas in a diagram based on how much leverage a change has to get results (covers the pragmatic science of improvement and Deming’s PDSA cycles).
Participants will learn how to develop run charts and how to use run chart rules to evaluate improvement.
Outcome of Day 1
Participants will learn how to write an aim statement, develop a set of measures that would reflect progress toward the aim, and design a change by formulating a question, stating a hypothesis, making a prediction and testing on a small scale using PDSA cycles.
Workshop Agenda – Day 2: Successful Quality Improvement applying Deming’s System of Profound Knowledge (Deming 1994)
· Teamwork Basics
· Productive Meetings and Huddles
· Framework for Meetings
· Team Hygiene: Documenting Improvement, Managing the Effort
This FREE two day workshop is open to human service and healthcare professionals through the generous sponsorship of the Community Foundation of Western & Central New York. Cancellations will be accepted until October 11th. Cancellations after October 11th will be charged at $150 unless an alternate is available to take your place.
The deadline for registration is September 24th.
A waiting list will be formed once the maximum number of participants is reached.
There are no costs for this workshop which is sponsored by the Community Health Foundation of Western & Central New York. Breakfast and lunch will be provided both days. A complimentary networking event, where dinner will be provided, is scheduled for Thursday, October 25th.
For those individuals outside of the Southern Tier area, there are a limited number of hotel rooms available. If you would like to reserve a hotel room, please indicate that on your online registration form. The cost of the room will be covered.
We look forward to seeing you at this wonderful educational opportunity. Thank you.