Serving Allegany, Chemung, Schuyler, Steuben and Yates Counties


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We provide a comprehensive information service that is designed to assist all segments of the general population. 2-1-1 HELPLINE manages a database of community resources consisting of health and human service providers, nonprofits, educational programs, support & civic groups, and local, city, and county services for a five-county area.

Through specialized software, information is updated on a regular basis and indexed according to the AIRS Taxonomy. The comprehensive database is essential in order to provide telephone service, this searchable web site, and printed resource directories.

Our organization is a member of the Alliance of Information & Referral Systems (AIRS) and of the state affiliate New York State AIRS. We provide a service that strives to operate within the recommended policy and procedural guidelines set by AIRS. We also support initiatives through 2-1-1 New York that promote information & referral statewide.

Contact us by dialing 2-1-1 (or 1-800-346-2211) or contact us to learn more about our inclusion policies and how to be part of our database.

2-1-1 HELPLINE is affiliated with 2-1-1 Life Line and 2-1-1 New York


WellConnected helps expand coverage to New York communities

BUFFALO, NY, [DATE] — WellConnected and IHS 211 Helpline have announced a partnership that sees IHS 211 Helpline now use allco, the first centralized social care platform, as its exclusive intake and referral system technologyLaunched in summer 2021, following two years of development and support from Healthy Community Alliance, Health Foundation for Western and Central New York, and 12 other local social care agencies, allco is a technology solution that changes the way communities share resources and information to help maximize health equities and lived social impact. WellConnected’s vision and development stemmed from a need for an all-in-one digital solution that bridges communication gaps in care and creates better collaboration across community-based organizations, community members, and funding agencies.

“allco expands the equity and access of all community resources and services historically only available to 211 call centers,” Duane Conners, co-founder and CEO of WellConnected, said. “This partnership with IHS 211 Helpline continues setting the foundation for our entire region to provide improved service coordination and collaborative community care.”

On August 2, 2022, IHS 211 Helpline will begin a new chapter of service by switching to allco, closing the communication loop between community agency and callers. Individuals can dial 211 to talk to a trained referral specialist who will identify services that meet their need. These services include basic needs, food assistance, free tax preparation, Covid-19 support, housing, job training, legal counseling, mental health services, substance abuse services, volunteer opportunities, and more.“Our partnership with allco aligns with IHS’s mission, vision, and values,” Belinda Hoad, Executive Director at The Institute for Human Services, Inc, said. “We are so grateful for the opportunity to engage partners in meaningful collaboration to better serve our communities.” 

If your organization would like to have a presentation demonstrating the platform, please click here.

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