Our Helpline Service
We provide a comprehensive information service that is designed to assist all segments of the general population. 2-1-1 HELPLINE manages a database of community resources consisting of health and human service providers, nonprofits, educational programs, support & civic groups, and local, city, and county services for a five-county area.
Through specialized software, information is updated on a regular basis and indexed according to the AIRS Taxonomy. The comprehensive database is essential in order to provide telephone service, this searchable web site, and printed resource directories.
Our organization is a member of the Alliance of Information & Referral Systems (AIRS) and of the state affiliate New York State AIRS. We provide a service that strives to operate within the recommended policy and procedural guidelines set by AIRS. We also support initiatives through 2-1-1 New York that promote information & referral statewide.