IHS Welcomes Belinda Hoad as New Executive Director

Belinda, Hoad, MBA

Bath, NY | The Institute for Human Services, Inc.’s Board of Directors is excited to announce that Belinda Hoad, MBA, has been named Executive Director, effective Jan. 4, 2021. Hoad will step in for Jaclyn Woollett, PhD, who has held the position for three years.

Currently serving as the Institute’s Associate Director, Hoad has spent her tenure with the organization immersing herself in the Southern Tier’s human services sector and taking a lead role in IHS’s program development, person centered planning, revenue diversification and cross-sector coordination. As a result of her dedication, the incoming director possesses 13 years of experience working collaboratively with government, nonprofit and private sector organizations.

Hoad earned her Master of Business Administration at Western Governors University. When asked about her goals for the position, she stated, “My primary focus, is to determine how the Institute can strengthen and expand its relationships throughout the Southern Tier. I hope to better understand how the Institute can collaboratively assess community service gaps, respond to nonprofit issues, and assist in capacity building efforts to better serve members and residents.”

Outgoing Director, Jaclyn Woollett, is leaving the position to pursue a new career path. Her contributions to IHS’s evolution include overseeing a transportation program delivering over 1 million miles of service annually, a community information referral service making more than 30,000 referrals each year, achieving some of the organization’s best-ever income over expense margins and strengthening core relationships that ensure the delivery of human services in the Southern Tier and Finger Lakes regions.

“It’s a relief to hand the organization’s lead management and oversight role over to someone with such an intimate knowledge of our work, and whose passion for the essential services IHS provides to the public and nonprofit community is unparalleled.” Woollett said. “IHS’s mission and vision for nonprofit collaboration will be in competent, experienced hands.”

In her new role, Hoad plans to support staff-driven development of current programs and services while enhancing the member experience.

“We have an extremely talented team at IHS,” stated the director-in-waiting. “I plan to utilize their skills to further develop quality programming for the benefit of our members and communities.”

Hoad is a native of Bath, N.Y. and currently resides in Avoca, N.Y. with her husband and their fur baby.


About the Institute for Human Services — The Institute for Human Services is a nonprofit management support organization founded in 1984. The Institute provides management support, information and referral, organizational development, research and transportation management services to planners, funders, and providers serving the Southern Tier of New York State. For more information visit www.ihsnet.org.