The United Ways of New York State and the Board of Directors of 211 New York are seeking the services of an experienced leader to steer the organization through the transition of its departing President. This unique opportunity will guide the state to create new leadership to ensure the seamless operations of 211. This person will be responsible for contract management, network engagement and partnership relationships. Compensation is negotiable. Most of the work can be done remotely but applicants should be available for occasional trips to the Capital Region. This contract has a limited time engagement of 6 – 9 months.


2-1-1 is an easy-to-remember number that helps people cut through what can be a confusing and overwhelming maze of information and resources. 2-1-1 helps people assess their needs and links them directly to the resources that will help. Whether you are looking for essential service or seeking volunteer opportunities, 2-1-1 is there to help.

Per a Public Services Commission ruling, 211 New York holds the 211 designation and is responsible for development and maintenance of 211 services across the state.


Local and state United Ways and members of NYSAIRS (the New York State Alliance of Information and Referral Systems) have developed 2-1-1 services across the entire state. Services are provided by a network of 8 contact centers serving 10 regions. Each regional 211 effort is managed by a lead organization which contract with 211 New York for key activities to ensure 211’s success.


· Contract Management: currently with the NYS Office of Children & Family Services (OCFS) for an annual Legislative grant, includes a process for sub-granting to lead organizations, quality, oversight and statewide purpose.

· Payment and Reporting Oversight: collect and collate quarterly program and financial reports to OCFS, quarterly data reports on AIRS problem and needs categories and other reports as requested by partner and state government agencies.

· Network Engagement: Lead organizations, network leaders and other sub-groups as needed to develop system enhancements and respond to current opportunities and crises/emergencies.

· 211 NY Board of Directors: quarterly meetings to provide oversight to the 211 strategic plan, approve grant funding to lead organizations.

· Key Partnerships: SHINNY, Office of New Americans, DOH (Department of Health), OMH (Office of Mental Health), etc.

· Any and all duties as deemed necessary

This person will report to the Chair of the 211NY Board of Directors. Please submit resumes to Alan Hertel, 4 Greybark Drive, Apalachin NY 13732 or by email to no later than Monday 02/02/2021.