ProAction HEAP Clerk – Penn Yan

Pro Action of Steuben and Yates, Inc. is the Community Action Agency for Steuben and Yates Counties, working to combat the causes and conditions of poverty at the local level. We work to build a community of resilient children and families who can meet their basic needs, overcome adversity and prosper.

Home Energy Assistance Program Clerk: Pro Action of Steuben and Yates, Inc. is accepting applications for the position of HEAP Clerk in Yates County. This is a full time, full year position with benefits that include medical, dental and vision insurance; retirement plan, generous paid time off and more.

Based at the Yates County Department of Social Services in Penn Yan, the HEAP Clerk works with clients, utilities, vendors and services to make sure all applicants are provided with effective and efficient HEAP services in a timely manner, always operating within all regulatory and departmental policies and guidelines.

Responsibilities include accepting and reviewing applications, conducting interviews and compiling and maintaining case records. Will make referrals to other services/agencies as appropriate. Will determine applicant eligibility, calculate benefits and issue notices relating to eligibility. Will complete data entry and authorize and process payment lines.

The HEAP Clerk maintains communication with staff, clients, vendors, service providers and utilities as necessary in the provision of service and attends meetings, trainings and in-service opportunities as assigned. Will maintain confidentiality in all aspects of service provision.

This position requires a High School diploma and experience in customer service or related office functions. Education and experience in the field of Human Services is preferred. Must have strong communication skills and be highly organized with strong time management abilities. Good computer skills and basic knowledge of excel are required.

To apply, please submit a letter of interest, resume and completed employment application by November 15th, 2019 to: Human Resources, Pro Action of Steuben and Yates, Inc. 117 E. Steuben St. Bath, NY 14810 or email to:

Pro Action of Steuben and Yates, Inc. is an equal opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.